Dear Greenway Psychiatry patients,

As we emailed all of you, Mount Pleasant Psychiatry/DBA Greenway Psychiatry is joining the nationwide tele-health platform Talkiatry. This will allow patients with eligible insurances to use their insurance to pay for appointments with Dr. Summerall. All appointments going forward will be virtual appointments on the Talkiatry platform and must be scheduled through Talkiatry.

All patients will need to enroll with Talkiatry to continue treatment with Dr. Summerall. Enrollment instructions are at the end of this message. Please follow these carefully.

You may find that your insurance is not eligible. As we are about to enter insurance enrollment open season, here are the Blue Cross/Blue Shield plans that Talkiatry does and does not accept in case you would like to switch plans to ensure that Dr. Summerall is in your network. Talkiatry accepts most other large commercial insurances and some Medicare.

Accepted Blue Cross/Blue Shield Plans:

ZCY, ZCV, ZCR – Large Group / Small PPO Plans
ZCW – South Carolina Student Health Insurance
ZCX – Short Term Health Plan
ZHP – PPO
ZCL – Advantage PPO
SJS, FRU, SJX, MPJ, FAE, BWF, INE, ZFB

Not Accepted Blue Cross/Blue Shield Plans:

ZCK & ZCS – The state health plans (CBA for mental health, out of network)
ZFP – Blue Essentials Plan – No Blue Card out of state benefits
ZCD – Health Blue
ZCC – Blue Choice HMO Network
ZCF, ZCU, RBX, RBN, MBX, MBY, CNN, CNS, PEQ, PEZ, BEU, BEQ, ZCJ

Dr. Summerall currently holds licenses in Vermont, New York, and South Carolina. She has applied for a North Carolina license, and patients who have moved to NC will be able to be seen in Talkiatry when that license is finalized.

For patients who do not have insurance, prefer face-to-face appointments, or would like a cash-pay option, Dr. Summerall recommends contacting the office of Dr. Jeffrey Cluver, a Charleston-based psychiatry practice that is taking new patients. Please identify yourself as one of Dr. Summerall’s patients when you call.

To contact Dr. Cluver’s practice, click here.

Once enrolled in Talkiatry, you should contact Dr. Summerall through Talkiatry. However, in the interim and for patients who have questions and cannot enroll with Talkiatry, please text the Greenway Psychiatry mobile phone at (843)-642-2467.

PLEASE DO NOT CALL THE LANDLINE WHICH WILL SOON NO LONGER FUNCTION (843-400-4089); only texts will be answered going forward.

Thank you for your patience — transitions are challenging! We here at Greenway appreciate that, and appreciate you! See you soon…

Greenway Psychiatry
Sincerely,
Elmina Lanier Summerall, MD, MPH

Talkiatry Enrollment Instructions

If you'd like to continue your care with me, you'll need to complete a few steps and book new appointments directly through Talkiatry. The process takes about 15-20 minutes, and you'll need your insurance card.

Step 1: Check if your Insurance Plan is in-Network with Talkiatry

Talkiatry's services are covered by a number of insurance plans. They will only see patients whose insurance they accept. Go to this link and enter your Insurer and Plan name. This will tell you if your plan is in-network. If you don't see your insurance plan listed, please continue with the process as your plan may still be in network. Once you've completed the following steps, Talkiatry will verify your insurance and send you a visit confirmation via email. This usually takes about 48 hours.

Step 2: Speak with Talkiatry's Intake Coordinator Team

Speaking directly with a Patient Care Coordinator is the fastest way to confirm your booking with me at Talkiatry. Use this link to book a 15-minute phone call with a Care Coordinator.

At the bottom of the sign-up page, there will be an optional question asking if you are looking to book with a psychiatrist who was previously at a different practice. Please put my name in this spot. When you have your phone call with the Care Coordinator, please mention my name and that you used to see me at a previous practice.

Step 3: Schedule a Visit with Dr. Summerall

You can schedule a time for your first visit through Talkiatry's patient portal. Go to this link. Select “Tele-Refer” as the appointment reason from the drop-down menu, and enter your contact information in the form. In the “Info for the provider” section, enter your home address, insurance company, member ID, and include a note with my name and that you were my patient at a previous practice.

Step 4: Take Talkiatry's Assessment

In order to become a patient, Talkiatry needs a little information to ensure you're a fit for the practice. Use this link to get started and complete the assessment.

Note: Once you've completed the assessment, you may be asked to select a psychiatrist. You do NOT have to select one — you can simply leave Talkiatry's site at that point.

If you run into any issues or have questions about Talkiatry, you can contact their Patient Care team at 833-351-8255. Let them know you're new to Talkiatry, but an existing patient of mine and are looking to book a time.

Please let me know if you have any questions during the transition.